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Shipping And Returns


Shipping

Free ground shipping is offered for all orders delivered in the Continental United States. Expedited shipping is available via next day or three day options. These choices will be available when checking out. Saturday and Sunday delivery is not available. Free shipping offer is not available for shipments to Alaska and Hawaii.

Tracking Information
When your order ships you will be emailed a confirmation including a tracking number. With this tracking number you will be able to track your package on the shipper's web site. You can check this information at any time by logging into your account.

Return Policy
Returns and exchanges are accepted within 7 days of receipt of purchase. We reserve the right to reject any return that does not comply with the terms of this policy. Personalized items are not returnable. However we will accept a return of any item for full credit if we shipped in error or if the item is defective or damaged.

If you need to return your purchase, please email us at options@alternacremations.com or call us at 1-800-609-9308. Returns may be rejected because of the physical condition of the items. Specifically: (a) only items in full, complete and unused condition with original packaging are returnable and (b) items otherwise in an unsalable condition due to improper storage or damaged packaging are not returnable.

You will not be charged shipping on returns that are the result of our error, defect or damage. In all other situations (i.e.: a discretionary return on your part, your error, etc.), customer will be responsible for pre-paying shipping. All sales are final on clearance, closeout and discontinued items.

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